Conversations
Conversations with Don Norman and Janice Rohn[.pdf]Conversations with Clement Mok and Jakob Nielsen, and with Bill Buxton and Clifford Nass[.pdf]From the references in an article by Richard Anderson, linked from Christina What gems. Reading transcripts of conversations always gives me such a better idea of what a person is all about, and these are no [...]
Everything you wanted to know about “Memento”
As Leonard himself tells Teddy fairly early on, “Memory’s unreliable … Memory’s not perfect. It’s not even that good. Ask the police; eyewitness testimony is unreliable … Memory can change the shape of a room or the color of a car. It’s an interpretation, not a record. Memories can be changed or distorted, and they’re [...]
Technomethodology
Technomethodology: Paradoxes and Possibilitiesfrom WebWord The design of CSCW systems has often had its roots in ethnomethodological understandings of work and investigations of working settings. Increasingly, we are also seeing these ideas applied to critique and inform HCI design more generally. However, the attempt to design from the basis of ethnomethodology is fraught with methodological [...]
Decisions, Decisions
Well, the SF IA/UE Cocktail Hour always manages to be timed against my schedule, not with it (why don’t they consult me on such matters? I do not know). Tonight is no exception: Sherman Alexie, only one of my favorite authors, is reading at Modern Times tonight. And he just fought his way to a [...]
An Integrated Method for Evaluating Interfaces
From EPSS InfoSiteA concise paper [.pdf] that details one consultancy’s approach to heuristic evaluations. Too often I just hear about a particular type of evaluation or test and not the system for supporting and evaluating that analysis, so I like that they’ve developed a process that supports the heuristic evaluation – they develop affinity diagrams [...]
A Solid Intranet in Eight Steps (Web Techniques, July 2001)
From EPSS InfoSite Because intranets have become commonplace, it’s easy to assume they’re well designed and usable. Unfortunately, most intranets have grown undirected and unchecked, like weeds in a garden. To dispel the myth that good intranet design just happens, let’s look at the rules that my colleagues and I follow when we design corporate [...]
E.Biz Website Makeovers
Some decent articles about site redesigns, generally focused on improving usability and sales on the sites. In other news, I’ve been working like mad on the site redesign of Intuit.com. In the last couple of days I’ve been all about searching. Apple has quite a nice little search on their Support section, using drop-downs to [...]
Group Communication Online
Two papers cited on the CHI-WEB list, and two others — a website and a paper — worth mentioning. Examining the Effectiveness of Electronic Group Communication Technologies: The Role of the Conversation Interface[.pdf]Argues that “different social and technical designs of electronic group communication technologies will influence various aspects of electronic group communication, such as level [...]
Review: The International Herald Tribune Web Site
Erin Malone from the always excellent “>DesignWritings mentioned reviews of websites on Design Interact in a post to the SIGIA list. The latest review is of the IHT Website, a personal favorite of mine.
IBM Ease of Use Conference
IBM Ease of Use Conference Papersfrom Noise Between Stations Guilty admission: I enjoy visiting IBM’s website. I don’t use it much, but sometimes I just visit it just to, you know, to hang out a bit. I profess my admiration only slightly in jest — it is quite a nice little site, and it’s on [...]