An Integrated Method for Evaluating Interfaces
From EPSS InfoSite
A concise paper [.pdf] that details one consultancy’s approach to heuristic evaluations. Too often I just hear about a particular type of evaluation or test and not the system for supporting and evaluating that analysis, so I like that they’ve developed a process that supports the heuristic evaluation - they develop affinity diagrams to examine categories of problems as well as a cost-benefit chart (with axes of difficulty and importance) to pick out which problems are the most important to fix.